Our Mission: Our mission is to provide personalized service, quality hand-crafted products, and outstanding decor that brings joy and imagination of the outdoors to homes and gardens nationwide and beyond.

Hours of Operation: Regular business hours are 8am to 4pm PST Monday through Friday. We do not have a showroom at our facility, but if you are in the area and would like to visit our warehouse, we will do our best to accommodate you. Please call 360.573.1055 to make an appointment. 

Returns/Exchanges/Refunds:  Consistency in product finish and color is our goal. However, each item is unique and natural variance may occur due to the hand-crafted nature of our manufacturing process. You have 7 days from the receipt of shipment to report an invoice discrepancy or request a return or refund for any item in original unused condition.

Returns made 7 days or more after order delivery are at the discretion of Elegant Garden Design, Inc., and if accepted, will incur shipping cost and a 15% re-stocking fee. We also reserve the right to require full payment of your order if discrepancies are not reported within 7 days of receipt of shipment. 

Orders canceled after the ship date will incur a 10% re-stocking fee. 

We recommend return shipping using UPS or FedEx with insurance and signature required. We are not responsible for lost or stolen articles.

If an item is returned to us due to a customs related issue, you may be billed an additional 20% restocking fee. Your credit card will also be charged if we incur additional shipping costs in retrieving your package. If your package is returned to us because of customs issues you will be credited for the merchandise, minus the fees described above, if the package is returned to us in reasonable condition.

Prices: Prices are published and maintained on this web site. All customers are able to place online orders on the site after creating an account. Please contact us or call 360.573.1055 if you have any questions regarding our policies, pricing (subject to change without notice), and availability.

Placing an Order with Us: If you are a wholesale customer, we require an initial order amount of $250 or more. 

Online Orders: Online orders may be placed anytime through our secure server on Elegant Garden Design. Order processing time is generally 1-2 weeks, regardless of the method used to place an order. If you would like to update an order, please call 360.573.1055 or email order@elegantgardendesign.com

Other Ordering Options:

Phone Orders: Phone orders may be placed by telephone during the hours of 10am to 4pm Pacific Time. Please call 360.573.1055 or toll free 888.995.0648.

Mail: Pre-paid orders* with a personal check or money order may be submitted to:

Elegant Garden Design, Inc.
7318 NE 110th St.
Vancouver, WA 98662

Order Minimums: We require an initial order of $250 and re-orders of $250. All items have required minimums per item (usually 2-3) and large items have required minimums for shipping in order to make cost effective shipments.

We have found that shipping these items in smaller quantities is simply not cost effective for our customers. These items may still be purchased on site at our warehouse or delivered on a case-by-case basis.

 

Payments: We require payment prior to shipment. We accept Visa, Mastercard, AmEx, Discover, check, and ACH/bank transfers.

Net 30 terms are available to qualified customers upon approval. You can find the terms application here: Net 30 Application. New customers are required to pay the first order prior to shipment before establishing terms. Invoices not paid by their due date will be subject to a 12% late fee. 

If we do not receive payment or establish terms within 2 weeks of the date the order is ready for shipment, the order is subject to cancellation and a 15% down payment may be required on future orders.

Back Orders: We do not create back-orders by default. If you prefer a back-order for any potentially short orders, please let us know at time of order placement. 

Clear-coating:  Painted Birds, Wildflowers, Painted Wall Art, and select garden stakes are delivered clear coated.

Sales Tax: Unless you have a reseller's permit or tax exemption certificate on file with us, all orders shipped to Washington will be charged 8.40% sales tax. We will need a copy of your reseller’s permit in order to exempt you from paying sales tax. You can email it to us or mail it to us (address below). You may obtain a reseller’s permit here. 

Shipping/Deliveries: Shipping is through UPS, USPS, or LTL freight, depending on destination and size of order. Delivery is available for regional customers, on a limited basis (please call for availability). If we are unable to schedule a delivery within a reasonable timeframe, we will ship the order via LTL freight.

Customer pays applicable shipping charges. If an order is delivered by our team or arranged to be picked up outside of the Portland-metro area, a 10% delivery fee will be charged.

Alternatively, local orders can be scheduled to be picked up from our warehouse.

Cancellations/Holds: We will hold any order that is ready for shipment beyond the initial requested ship date up to 2 weeks. A 15% order deposit is required for any order that has been pulled and is requested to be held beyond 2 weeks.

If we cannot get payment or make arrangements within 2 weeks of an order being ready for shipment, the order will be cancelled and a 15% deposit will be required on the subsequent order.

International Orders: We ask that you please be aware of your country’s custom and import laws: any additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country; please contact your local customs office or tax authority for specific information.

When you order from Elegant Garden Design, Inc., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of our products. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office.

Privacy: Your privacy is important to us. We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please take the time to read it so that you can know how we treat your personal information.

Customer Information:

Postal Addresses: Once you make a purchase, request a catalog or other information from Elegant Garden Design, your name, shipping/mailing addresses, and contact information are included in our customer file. Addresses and contact information are retained and used to insure a quick, efficient flow of product and services. Postal addresses are never shared, rented, sold or traded to third parties.

Email Addresses: If you supply us with your email address, it will be included in our customer files. Email addresses are regularly used to contact customers regarding orders or other transactions. Email addresses are never shared, rented, sold or traded to third parties.

Website Security: We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

Electronic Communications: When you visit Elegant Garden Design or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Furthermore, we at Elegant Garden Design, Inc. are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. However, because we have integrity, we will ask your permission first.