Secret Garden Arbor
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If for any reason you are unsatisfied with your order, you can send back any item in its original unused condition for a refund or exchange.
Items must be received back at our warehouse within 30 days of receipt of initial shipment.
We recommend shipping via FedEx, UPS, or USPS with insurance to: 7318 NE 110th Street, Vancouver, WA 98662.
We are not responsible for any lost, stolen, or damaged items upon return shipment. If you are requested an exchange, please indicate in the shipment what you would like in exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. The cost of the original shipping charge will be deducted from your refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
As long as you call us before your order has shipped, we'll be happy to process a cancellation.
We generally ship orders via USPS or UPS within 7 business days.